Quality & Compliance
Quality is not just about compliance — it is about how people feel living in our services.
CQC Registration & Standards
Team Care Domiciliary Support Ltd is registered with the Care Quality Commission. We align our services with CQC's five key quality standards.
Safe
Robust safeguarding, infection control, and risk management exceeding CQC standards.
Effective
Evidence-based care plans delivering measurable improvements in independence and wellbeing.
Caring
Compassionate staff trained in dignity, privacy, and person-centred support.
Responsive
Rapid response to changing needs with flexible, adaptive care packages.
Well-Led
Visionary leadership with transparent governance and continuous improvement culture.
Our services operate in line with CQC regulatory requirements. Supported living is delivered in accordance with Registering the Right Support, Building the Right Support, and the Real Tenancy Test.
Regulated Activity: Personal care
Registered Manager: Kerry Gail Dean
Excellence
Our Commitment to Quality
We maintain the highest standards across all areas of our service delivery.
100%
Staff Trained
6
Weekly Check-ins
24hr
Crisis Response
CQC
Regulated
Safeguarding
Robust safeguarding practices, clear policies, comprehensive staff training, and a culture of vigilance to protect the people we support.
Safe Recruitment
2-stage interview process, minimum 2 references, enhanced DBS checks, and verified qualifications for every member of staff.
Staff Training
Structured induction, mandatory training, specialist LD/autism training (Oliver McGowan), PBS, and trauma-informed care.
Governance
Clear operational structure, comprehensive policies and procedures, regular supervision, spot checks, and annual reviews.
Quality Assurance
Regular telephone surveys (every 6 weeks), annual satisfaction surveys, formal care reviews, and complaints monitoring.
Person-Centred Practice
Co-produced care plans, regular reviews, with individual preferences and goals central to all decisions.
Training
Staff Training Programme
All staff receive comprehensive training to ensure safe, person-centred, and specialist care delivery.
- Mental Capacity Act (MCA) and DoLS
- Person-Centred Care
- Safeguarding Adults
- Medication Management
- Health & Safety, First Aid
- Oliver McGowan Training
- Positive Behaviour Support
- Trauma-Informed Care
- Sensory Awareness
- Mental Health Awareness
40+
Training hours per staff
Progress
Continuous Improvement
Quality is not static — we are committed to ongoing improvement through regular review, feedback, and professional development.
Regular care reviews with people and their care workers
Formal client satisfaction surveys conducted annually
Telephone check-ins every 6 weeks
Complaints welcomed as tools for improvement
Reflective practice and continuous professional development
Discuss Quality & Compliance
Get in touch if you have any questions about our standards and compliance.
Office Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 4:00 PM
- Sunday Closed
* Emergency support available 24/7 for existing clients