Feedback & Complaints
We operate openly and transparently. Your feedback helps us improve and deliver better services.
Your Voice
We Welcome Your Feedback
Team Care encourages both compliments and complaints. We operate in an open, transparent manner and believe constant feedback is the only way to improve our services.
Both complaints and compliments are important. Complaints help us identify issues and make improvements. Compliments help us recognise what works and celebrate good practice.
5 Day Response
Acknowledgement time
CQC Aligned
Regulatory compliance
"The team genuinely listened to our concerns and made real changes."
— Family Member
Process
How to Make a Complaint
We take all complaints seriously and follow a clear, transparent process.
Contact Us Directly
Speak to your care worker, supervisor, or the Registered Manager.
Acknowledgement
We will acknowledge your complaint and begin investigation.
Investigation
The complaint is fully investigated with relevant bodies informed.
Response
You receive a response within agreed timescales.
Escalation
If not satisfied, you can escalate to external bodies.
Contact for Complaints
Registered Manager
Kerry Dean
Office Suite 2 Renewables House, Carlton Foxhill Road, Carlton Est NG4 1RZ
Escalation
External Bodies
If you are not satisfied with our response, you can contact:
Local Government Ombudsman (LGO)
Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Email: enquiries@cqc.org.uk
Tel: 03000 616161
Share Your Thoughts
Share Your Feedback
We aim to acknowledge all feedback within 5 working days.
Office Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 4:00 PM
- Sunday Closed
* Emergency support available 24/7 for existing clients