Privacy Policy
How we collect, use, and protect your personal information in accordance with UK data protection law.
Data Protection
Last updated: February 2026
Team Care is committed to protecting your privacy and ensuring your personal information is handled responsibly in accordance with UK data protection law.
Team Care Domiciliary Support Ltd (trading as Team Care Support & Accommodation) is committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights regarding your data.
Who We Are
Data Controller
Team Care Domiciliary Support Ltd
Company Registration
16012175
Trading Name
Team Care Support & Accommodation
Contact
What Information We Collect
The type of information we collect depends on your relationship with us:
Service Users
- • Name, address, date of birth
- • Health and medical information
- • Care plans and assessments
Professionals
- • Name, job title, organisation
- • Contact details
- • Referral information
3. Lawful Basis for Processing
We process personal data only where we have a lawful basis to do so under UK GDPR. The lawful bases we rely on are:
Contract Performance
Processing your data is necessary to provide care services under our contract with you or to take steps at your request before entering into a contract.
Legal Obligation
We are legally required to process certain data to comply with health and social care regulations, safeguarding duties, CQC registration requirements, and employment law.
Vital Interests
In emergencies, we may process data to protect your life or the life of another person.
Legitimate Interests
We process data where necessary for our legitimate business interests (e.g., improving services, preventing fraud, internal administration), provided this does not override your rights and freedoms.
Consent
Where required, we obtain your explicit consent before processing certain data, particularly special category data. You have the right to withdraw consent at any time.
4. How We Use Your Information
We use your personal information for the following purposes:
- • Providing care and support services tailored to individual needs
- • Assessing suitability for care, developing care plans, and conducting risk assessments
- • Communicating with you, family members, and healthcare professionals
- • Managing billing, invoicing, and payment arrangements
- • Complying with legal and regulatory obligations (CQC, safeguarding, health and safety)
- • Quality monitoring, service improvement, and staff training
- • Responding to enquiries, referrals, and complaints
- • Safeguarding vulnerable adults and children
- • Maintaining accurate records as required by law
5. Who We Share Your Information With
We only share your personal information when necessary and appropriate. We may share your data with:
Healthcare Professionals
GPs, nurses, hospitals, pharmacists, and other healthcare providers involved in your care.
Local Authorities & Commissioners
Social services, commissioning teams, and funding bodies as required for care arrangements and statutory reporting.
Regulators
Care Quality Commission (CQC) and other regulatory bodies as required by law.
Safeguarding Authorities
Police, safeguarding teams, and appropriate authorities where there are concerns about abuse or harm.
Professional Advisors
Legal advisors, accountants, insurers, and auditors as necessary for business operations.
Service Providers
Third-party suppliers who support our operations (e.g., IT systems, payroll providers), under strict data processing agreements.
Important: We will never sell your personal data to third parties. All data sharing is done in accordance with data protection law and with appropriate safeguards in place.
6. How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
Care Records: Retained for a minimum of 7 years after the end of care provision (or longer if required by law or professional guidance).
Safeguarding Records: Retained in accordance with safeguarding policies and legal requirements.
Financial Records: Retained for 6 years in accordance with HMRC requirements.
Website Enquiries: Retained for up to 2 years unless an ongoing relationship develops.
After the retention period, records are securely destroyed or anonymised.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you (Subject Access Request).
Right to Rectification
You can ask us to correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten")
In certain circumstances, you can request deletion of your data. This right is limited where we have legal obligations to retain records.
Right to Restrict Processing
You can ask us to limit how we use your data in certain situations.
Right to Data Portability
You can request your data in a structured, commonly used format to transfer to another provider.
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time (though this will not affect processing already done).
To exercise any of these rights, please contact us at help@teamcaresupport.com or call 0115 845 0220. We will respond within one month.
8. How We Protect Your Information
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information, including:
- • Secure storage of physical records in locked cabinets with controlled access
- • Encrypted digital systems and secure IT infrastructure
- • Access controls ensuring only authorised staff can access personal data
- • Regular staff training on data protection and confidentiality
- • Secure disposal of records (shredding, secure deletion)
- • Regular review and updating of security measures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) as required by law.
9. Cookies and Website Usage
Our website uses cookies to improve your experience and understand how visitors use our site.
What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
How We Use Cookies
- Essential cookies: Required for basic website functionality (e.g., navigation, security)
- Analytics cookies: Help us understand website usage and improve our content
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us & Complaints
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have a concern about how we handle your data, please contact us:
Team Care Domiciliary Support Ltd
Office Suite 2 Renewables House, Carlton Foxhill Road Carlton Est NG4 1RZ
Email: help@teamcaresupport.com
Phone: 0115 845 0220
Director & Registered Manager: Kerry Gail Dean
Right to Complain to the ICO
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe we have not handled your data properly:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
Get In Touch
Ready to discuss how we can support you or someone you care about? We are here to help.
Office Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 4:00 PM
- Sunday Closed
* Emergency support available 24/7 for existing clients